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New problems demand new solutions
How to use a crisis to your advantage
by Joan Marques

Examining the global workplace in two interesting sessions, my team of management students and I came to some conclusions that might be worth sharing:

Customers have more choices today: they don't even have to enter a store to know what it sells. Customer loyalty is therefore hard to achieve, and easy to lose. Companies should realize that, and anticipate by changing. Not slowly and sporadically, but quickly and frequently!

Joan Marques, Burbank, January 30, 2004

About the Author:

Joan Marques, holds an MBA, is a doctoral candidate in Organizational Leadership, and a university instructor in Business and Management in Burbank, California. You may visit her web site at www.joanmarques.com Joan's manual "Feel Good About Yourself," a six part series to get you over the bumps in life and onto success, can be purchased and downloaded at:http://www.non-books.com/FeelGoodSeries.html

>It is better to live in serene poverty than in hectic abundance. Everything has a price. The price for nurturing your soul is turning away from excessive stress, destruction of self-respect, and the constant strive in lifestyle with the Joneses. But it's worth it.